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Managed IT Service Provider

5 Tips for Engaging a Managed IT Service Provider

Trying to find a managed IT service provider can be like trying to find a needle in a haystack. Every website or promotional ad for each business claims that they are the best and trying to work out which one is right for you can be a minefield. Here are five top tips that can help you engage with the right managed IT service provider.

  1. Positive (or at least not negative) reviews- Whilst online reviews can be manipulated and sometimes misleading, they are at least a good starting point when it comes to engaging a managed IT service provider. But perhaps more importantly is to search the review section for any negative comments or feedback. Whilst online reviews can be stacked by companies, a business will never leave fake negative feedback about itself. If you want to dig a little further, ring the MSP and ask them for some numbers of their current or past clients and ring them to obtain honest feedback.
  2. Proactive Solutions- The whole point of engaging a managed IT service provider is that you want to be proactive and stay ahead of issues that can bring your system crashing down. This is why we engage an MSP over a regular IT consultant who is on call and working on a reactionary basis to repairing issues when you system is already down. A good MSP will provide around the clock network monitoring, will keep event logs and run routine tests to nip smaller issues in the bud before they develop into larger ones which are costly to your business and timely to repair.
  3. Dedicated Technicians- A dedicated tech team that already knows your network will not only be able to keep your system running smoothly, but they will also know exactly where to look when problems do occur and get you back online in smart time. They will also be an excellent sounding block if you are looking to expand or upgrade your systems.
  4. Responsive Help Desk- Being able to get hold of your managed IT service provider is vital no matter how big or small your issue. If your MSP have a friendly, knowledgeable and reliable help desk, then chances are that their technicians are going to be very much the same. Whilst not all help desk operators will be able to help you with all issues, it is important that they are promptly able to put you in touch with someone who can. Try calling each company and begin by asking for some advice on the services they have on offer. If they are approachable and deal with you in a courteous manner, than that is a good starting to point for you to start looking further into what they have on offer and finding out if they are right for you.
  5. The right fit for your budget- There is no point exploring companies that only offer services that you cannot afford. At the top of your list of questions should be to ask what the ongoing costs are to enter into an arrangement with them to manage your IT services. Be sure to thoroughly explain what you require from an MSP and have a good understanding of where your bottom line is so you know what level of service you can afford.

Managed IT service providers are vital for any modern company that relies on tech to keep their business moving and profitable. Hopefully this checklist is a great starting point to help you engage the right managed IT service provider.

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